The company accepts bookings for disabled persons and persons with reduced mobility
under the same conditions applicable to all other passengers, subject to the provisions of
Disabled persons or persons with reduced mobility must notify the company at the time
of booking or purchase of the ticket of their specific needs for accommodations, seating,
required services or the need to bring medical equipment, provided such needs and
requirements are known.
On Line Booking
For online booking or purchases, persons with disabilities or persons with reduced
mobility must notify the company by checking the PRM box when filling in the requested
Disabled passengers or passengers with reduced mobility who also need boarding
assistance are required to inform the company at least 48 hours in advance of this need
and to arrive at least 60 minutes before departure time.
The company will provide the passenger with the information needed about conditions
for access and assistance on board, including time to check in at the port of departure.
If strictly necessary, the company may require that a person
with disabilities or a person with reduced mobility be accompanied by another person
(companion) who can provide necessary assistance to the person with disabilities or a
person with reduced mobility; said companion would travel free of charge.
If a disabled person or person with reduced mobility is accompanied by a recognized
service dog, the dog shall be accommodated with the person, provided that notification is
provided to the company in accordance with national regulations applicable to the
carriage of recognized service dogs on board passenger vessels.
Assistance on Board
Our staff has been specially trained to provide specific assistance to PRM in wheelchairs
and PRM not in wheelchairs. Our staff is available to find the most suitable solutions to
support boarding. However, the Company may refuse to accept a booking, issue a ticket
or board a disabled person or person with reduced mobility in order to comply with
applicable safety requirements established by international, European Union or national
legislation, or comply with safety requirements established by the competent authorities;
or if the design of the vessel or port infrastructure and equipment makes it impossible to
safely board, deboard, or transport the person; in such cases, the company shall
immediately inform the person with a disability or the person with reduced mobility of
the specific reasons.
Upon request, these reasons shall be provided in writing to the
disabled person or person with reduced mobility no later than five days after the request.
Passengers Rights in case of denied boarding.
If the disabled person or person with reduced mobility, who has a reservation or a ticket
and has duly notified the Company, is denied boarding nevertheless, he/she and his/her
companion may choose between the right to reimbursement or alternative transport,
subject to compliance with all safety requirements.
Who passenger with reduced mobility are?
everyone who has difficulty when using public transport, such as:
- elderly persons;
- people with disabilities;
- persons with sensory impairments;
- wheel chair users;
- pregnant women;
- persons accompanying small children.